How GAMBLEZEN Looks After Your Data
From the moment you register to the moment you cash out, here is what we collect, why we collect it, and how we keep it safe.
Your data, explained plainly
Last updated: September 22, 2026
We know a privacy page usually gets skipped. This one is worth two minutes, because it tells you exactly what happens to your details when you sign up, deposit, withdraw or verify your identity with us.
When you open a GAMBLEZEN account we collect the basics: your name, date of birth, email address, mobile number and a password. We use this information to set up your player profile, confirm you are 18 or over, and let you log in securely from your phone or desktop. We do not ask for more than we need at this stage.
Registration data
Your registration details are stored on encrypted servers and used only for account administration, communication about your play, and legal recordkeeping that any UK-facing gambling business is expected to maintain. We do not sell your registration data to third parties. Marketing emails and SMS only arrive if you have opted in, and you can withdraw that consent at any time from your account preferences or by contacting support.
Payment processing
GAMBLEZEN supports Visa, Mastercard, Apple Pay, bank transfer and cryptocurrency deposits and withdrawals including Bitcoin, Ethereum, Tether (USDT) and Litecoin. Card and bank transactions are handled through payment processors that meet industry security standards. We never store your full card number on our own servers. For crypto payments, we record the wallet address and transaction hash needed to credit or process your funds, but we do not track your wider wallet activity beyond what is needed for that transaction.
Payment data is used to process your deposit or withdrawal, detect unusual account activity, and meet anti-fraud obligations. If a payment looks inconsistent with your normal play pattern, our support team may pause it briefly and ask you to confirm the transaction. This is a protection measure, not a judgement on you as a player.
Identity verification
Before your first withdrawal, and sometimes earlier, we may ask for identity documents: a photo ID such as a passport or driving licence, and occasionally a proof of address or a payment method screenshot. This is standard practice across UK-facing online casinos and exists to confirm you are who you say you are, that you meet the 18+ minimum age, and that the account belongs to you rather than someone else.
Verification documents are reviewed by our compliance team, stored securely, and retained only for as long as required under recordkeeping obligations that apply to gambling businesses. We do not use your ID documents for any marketing purpose. If you are asked for documents, you will always be told exactly what is needed and why, and our support team can talk you through the process if anything is unclear.
Who can access your data
- Our support and compliance teams, for account, payment and verification queries
- Payment processors and banking partners, strictly to complete your transactions
- Fraud prevention and identity verification services, where a check is required
- Regulatory or law enforcement bodies, only where we are legally required to respond
We do not share your data with other operators for marketing purposes, and we do not sell player data. Any third party we work with is bound by contractual obligations to handle your information securely and only for the purpose it was shared.
How long we keep your data
Account, payment and verification records are kept for as long as your account is active, plus a retention period afterwards to meet financial and gambling-related recordkeeping requirements. If you close your account, some data may still be retained during that period rather than deleted immediately, purely for compliance reasons.
Your rights
You can ask us at any point what personal data we hold about you, request a correction if something is wrong, or ask about closing your account. Contact our support team through live chat or email, available around the clock, and we will guide you through the request. Some data cannot be deleted immediately where we have a legal duty to keep it.
For the full picture of how GAMBLEZEN works, see Bonus for welcome offer terms, Payments for deposit and withdrawal methods, and Responsible Gambling for tools that help you stay in control. Ready to play? Head to Register to get started, 18+ only, T&Cs apply.