Responsible Gambling Tools at GAMBLEZEN

We put the controls in your hands, not just in our terms and conditions. Every account has a dedicated safer-gambling section where you can set limits, review your activity and pause or close your account without needing to contact support first, although our team is available around the clock if you would rather talk it through.

Deposit, loss and wager limits

You can cap how much you deposit, lose or wager over a day, a week or a month. Limits apply in GBP and take effect the moment you confirm them. If you want to lower a limit, it applies straight away. If you want to raise it, we build in a short cooling-off period, usually 24 hours, so the increase is a considered decision rather than a reaction to a bad session.

• Deposit limits: daily, weekly or monthly caps on how much you can add to your balance
• Loss limits: a ceiling on net losses over your chosen period
• Wager limits: a cap on total stakes placed, useful if you play a lot of low-stake rounds
• Session length reminders: a running clock so you always know how long you have been playing

Reality checks

Reality checks are pop-up reminders that appear at an interval you set, from every 15 minutes up to every hour, showing your session length, net win or loss, and total stakes so far. They do not interrupt your game round, they simply give you a clear moment to decide whether to keep playing or take a break. We recommend setting these when you first register, before you have a chance to lose track of time.

Time-outs and self-exclusion

If you need a longer break, a time-out locks your account for a fixed period, from 24 hours up to six weeks, during which you cannot log in, receive marketing emails, or be shown promotional offers. Self-exclusion goes further: it closes your account for a minimum of six months, up to a maximum of five years, and cannot be reversed early even if you contact support and ask. This waiting period is intentional, it protects the decision you made when you were thinking clearly.

Independent support: GamCare and BeGambleAware

GAMBLEZEN's own tools sit alongside, not instead of, independent support. GamCare runs a free, confidential helpline on 0808 8020 133 and offers webchat and structured support through https://www.gamcare.org.uk/. BeGambleAware provides information, self-assessment tools and links to treatment providers across the UK at https://www.begambleaware.org/. Both organisations are independent of GAMBLEZEN and free to use, and speaking to them does not require you to have any specific account status with us.

If gambling has stopped feeling like entertainment, if you are chasing losses, borrowing to play, or hiding your spending from people close to you, these are signs worth taking seriously. GamCare and BeGambleAware can help you work out next steps, whether that is setting stricter limits, taking a longer break, or accessing free counselling.

Underage and vulnerable player protection

GAMBLEZEN is strictly for players aged 18 and over. We run identity and age checks before withdrawals and reserve the right to request proof of age at any point. If you are concerned that someone under 18, or a vulnerable person in your household, has access to your account or device, change your password immediately and consider using device-level parental controls in addition to our account tools.

A budget-first approach

The most effective tool is usually the simplest: decide your budget in GBP before you deposit, treat it as the cost of entertainment for that session, and stop when it is gone. Deposit limits exist to make that decision stick even on a night when the crash multiplier or a live table feels like it is about to turn.

Related reading: check current terms on the Bonus page before opting in to any offer, review how deposits and withdrawals work on Payments, and see the full game catalogue on Games. When you are ready, you can register with your limits set from the very first deposit.